Registration

Before a session commences, you will be required to complete an online registration form. This information includes your name, date of birth, phone number, address, email & GP details.  I will then take further details at your consultation including lifestyle factor and goals that you wish to achieve.

Commitment, Standards of Behaviour and Code of Conduct

• Therapy requires commitment and motivation to gain the best results.

• As a client you commit to engage with the process both during the session and afterwards.

• Throughout your therapy I will treat you with respect, including respecting your privacy and confidentiality (see point 8).

• You in turn agree to treat me with respect the privacy and confidentiality.

• You agree to attend sessions on time, and not under the influence of alcohol or recreational drugs, except those prescribed by your General Practitioner or any Doctor you are under the care of.

• If your conduct should contravene these standards, I will reserve the right to terminate the session and or refuse any future sessions. Any payment for sessions made in advance will be forfeited.
  

Cancellation Policy

• The cancellation and rescheduling policy requires at least 24 hours’ notice in writing or the full session fee will be charged. Any request to reschedule a session will not be unreasonably withheld.

• Appointments booked less than 24 hours in advance cannot be cancelled or rescheduled without the full session fee being charged.

• Any request for refund for advance paid sessions cancelled prior to the agreed 24 hours will be made by direct payment to your bank account within 5 working days of the date of the request.

• If an emergency requires me to cancel your session, as much notice as possible will be given to you (see point 7). If this notice is less than 24 hours you will be entitled to a full refund for the session if you prefer not to reschedule. This will be processed within the above timescale.

• Under the Consumer Contracts Regulations 2013, you have the right to cancel your appointment and receive a full refund, without giving any reason, within 14 days from the day after your booking is confirmed via email. However, as per regulation 36 of Consumer Contracts Regulations 2013, if you choose to commence services immediately (or within those 14 days) you subsequently waive your right to cancel within the 14-day period. The cancellation period expires 24 hours before the start of your appointment. 
  

Punctuality

• If you are running late or anticipate running late for your session, please message me using the contact page. Whilst every effort will be made to accommodate lost time, this is not always possible and therefore please understand that the session may have to finish at the originally scheduled finish time.
  

Contact outside of Sessions

• Unless prior agreement is made, it is expected that there will not be any contact outside of sessions (unless for rescheduling or cancellation). If contact is required, it is requested to be made by email only.
  

Contacting You

• If it is necessary for me to contact you this will be done via your preferred method (as indicated on your Client Record Form), which is completed prior to or during your initial consultation.

• It is your responsibility to update me of any changes to your contact details.

• If a telephone message is left for you, only the callers first name and telephone number will be left, and no mention of hypnotherapy will be made.

Confidentiality

• Your privacy is of the utmost importance to me – please see our Privacy & Data Protection Policy for details on how data is collected, stored, and used. Any information that is collected from you as a potential client or client, including contact details is held in the strictest of confidence and will never be shared with external parties without your express permission with the following exceptions:

  • Self-Harm: I may need to contact your GP if it appears that you are suicidal or intend to carry out serious self-harm.

  • Abuse/Injury to a Minor: I am legally required to report any abuse towards a minor to the appropriate authorities should you divulge any such information.

• In order to meet Continuous Professional Development (CPD) requirements, anonymous case histories are sometimes discussed with peer-support groups and supervisors. Please note that no personal details are ever shared.
  

Therapy Duration 

• A committed and motivated client is likely to achieve their realistic goals. A cure is not guaranteed, and it would not be ethical to make this claim. A guide to therapy duration and the number of sessions required will be provided at the initial consultation however this will be regularly reviewed during your therapy and any changes to this will be discussed with you.

• Therapy duration and number of sessions estimates are based on those provided to previous clients, however as all clients and conditions are unique these estimates are subject to change.

Disclaimer

• The information contained on this website is for information only and it should not be considered as medical advice.

• By browsing this website (www.soulhelaing.org.uk) you agree to comply with and be bound by the Website Usage Terms & Conditions. 

Complaints

Making a complaint

I hope that you will be happy with the service I provide. However, if you do have any complaints then please message me using the contact page. You can also submit a complaint to the General Hypnotherapy Standards Council (GHSC) at admin@general-hypnotherapy-register.com.

Consent

• You have read, understood, and agree to all of the terms set out in this Agreement (and all other Terms referred to as if they were set out in full within this Agreement).

• You are over the age of 18 and/or that you have the legal capacity to enter into and be bound by these terms, or, that you are a parent/guardian of someone under the age of 18.

• The information that you provide to me is accurate.

• You agree not to share any treatment, recordings or techniques I provide to you with anyone else.

• You have sought the advice of a medical professional for any medical issues and received confirmation from them.